Orders are generally processed within 2–4 business days, excluding weekends and public holidays. During launches, sales or high-volume periods, processing may take longer.
Available shipping services, charges and delivery estimates are shown at checkout before payment. Delivery estimates begin after dispatch and may vary by destination, serviceability, courier conditions and events outside our control.
Once an order ships, tracking details are sent to the email address or phone number used at checkout. Tracking may take up to 24 hours to update after dispatch.
If your delivery address is incorrect, contact us immediately through the OLD:BOY contact page with your order number and corrected address. We cannot guarantee changes after an order has entered fulfilment or been dispatched.
Courier delays can occur outside our control. If tracking has not updated for an extended period, or if a parcel arrives visibly damaged, contact us with your order number and clear photographs so we can assist. Damage or incorrect-item claims should be reported within 48 hours of delivery.
Customers are responsible for providing a complete, serviceable address and being available to receive the parcel. Orders returned because of an incomplete address, repeated failed delivery, refusal or customer error may require payment of additional shipping charges before redispatch.
Any duties, taxes or import fees displayed or assessed for a destination are the customer’s responsibility unless stated otherwise at checkout.
For shipping assistance, use our contact page and include your order number.
