We accept eligible return or exchange requests made within 7 days of delivery. Items must be unworn, unused, unwashed, unaltered and free from stains, odour or damage, with original tags attached and original packaging included. Proof of purchase is required.
Submit your request through the OLD:BOY contact page with your order number, the item concerned and the reason for return or exchange. Wait for approval and return instructions before sending anything back. Unauthorised parcels or items sent to an unconfirmed address may not be accepted.
Eligible size exchanges are subject to stock availability. If the requested size is unavailable after inspection, we will contact you with the available resolution options.
Inspect your order on delivery. Contact us within 48 hours with your order number and clear photographs if an item is damaged, defective or incorrect so we can review and resolve the issue promptly.
Sale items, gift cards, customised items and items showing wear, washing, alteration, stains, odour or damage after delivery cannot be returned unless required by applicable law. Items marked final sale are not eligible for change-of-mind returns.
Returned items are inspected after receipt. If approved, the refund is issued to the original payment method. Please allow up to 10 business days after approval for your bank or payment provider to post the refund. Original shipping charges are non-refundable unless the item delivered was damaged, defective or incorrect.
Cancellation requests are accepted only before an order enters fulfilment or is dispatched. Contact us as soon as possible with your order number. Once fulfilment has begun, the return policy applies.
For assistance, use our contact page and include your order number.
